1. Purpose of Policy
This Refund Policy establishes the conditions under which refunds may be issued for print books, eBooks, and audiobooks purchased from the seller. By completing a purchase, the customer agrees to the terms outlined below.
2. Print Books
2.1 Return Authorization Requirement
Customers must notify the seller prior to returning any print book. Upon notification, the seller will issue a Return Authorization Number (RAN). The RAN must be clearly written on the original shipping box or envelope. Items returned without a valid authorization number will not be accepted.
2.2 Eligibility for Return
Print books are eligible for return only if they are unopened and remain in their original shipping box or envelope. Books that have been opened, handled, or removed from their original packaging are not eligible for refund.
2.3 Return Shipping Costs
All return postage and shipping costs are the responsibility of the customer. The seller does not provide prepaid return labels or reimburse return shipping fees.
2.4 Refund Issuance
Refunds will be issued only after the returned item has been received, inspected, and confirmed to meet all return requirements. Refunds are processed to the original payment method. Processing times may vary depending on the payment provider.
3. Digital Products
3.1 eBooks and Audiobooks
All sales of eBooks and audiobooks are final. Due to the nature of digital delivery, no refunds are offered for these products under any circumstances.
4. Contact Information
Customers seeking a Return Authorization Number or clarification regarding this policy should contact the seller using the communication method provided at the time of purchase. For books, eBooks, or audiobooks, send an email to mikericeauthor@gmail.com. Returns should be shipped back to address the product shipped from which is located on the package.
Need help?
Contact us at mikericeauthor@gmail.com for questions related to refunds and returns.